Why do we collect personal information?
To be able to offer our services to our clients we are required to interact with their credit providers and share certain information with them regarding their financial position. In order to do this, we must obtain personal information from our clients.
What kind of personal information do we ask for?
The type of information we collect does vary depending on our client’s situation however these documents can include but are not limited to: Our client’s name, address and date of birth, drivers licence number, bank statements, taxation returns and other documents regarding income, along with loan statements and other records.
How do we use this information and who may we disclose it to?
While we may send you information about our services or associated services.
Other than providing information to you, the personal information we hold will only be used so we can provide the services for which we have been commissioned to perform. In order to perform our services, we may disclose your personal information to, but not limited to: Credit providers, Government organizations, debt collection agencies and mortgage professionals, credit reporting agencies, anyone authorised to receive this information.
Management of personal information
DebtX takes the management of your personal information very seriously. Our staff are trained with regard to the confidentiality of personal information. We take breaches of privacy seriously and will impose the appropriate action should a breach take place. We will uphold our responsibility to hold and manage personal information in accordance with the Privacy Act.
How do we store personal information?
Ensuring the protection of your personal information is important to us.
All personal information held will be done so utilising strict security protocols including but not limited to secure computer storage and paper based files. When we consider information is no longer required it will be securely destroyed.
You have the right to check what personal information we hold about you
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information we hold for you. In order to provide this information to you we will require a written request clearly stating what information you are seeking.Your request for information will be acknowledged and if appropriate complied with within 14 business days.
What if you have a complaint?
Should you feel your personal information has not been handled correctly or in accordance with the Privacy Act.
Your complaint will be dealt promptly.
To make a complaint, please telephone us on (02) 9948-7926.
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner’s hotline on 1300 363 992.
How to contact us
If you want to:
- change your personal information
- obtain an application form for access to your personal information
you can phone us on (02) 9948-7926 or write to us at: PO Box 112 Seaforth NSW 2092
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